Mabrian Satisfaction Indices

Measure visitors' perception and satisfaction levels with the main factors influencing destination choice.

TPI – Tourist Product index

TPI measures the level of satisfaction of visitors with a destination’s tourist products across various categories, such as gastronomy, theme-parks, activities, nightlife and museums. This identifies which tourist attractions are most valued by different target audiences in order to adapt the product offering and understand how to achieve the twin goals of diversification and repositioning.

PSI – Perceived Security Index

PSI measures the perception of security of visitors from different countries. By doing this it also measures the impact of incidents upon the perception of security in that particular destination. Unfortunately, more and more destinations are affected by security crises, whether due to war, terror-attacks, pandemics or socio-political situations. That is why it is essential to be able to measure impact and respond with personalized communications that reduce recovery time.

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PCI – Perceived Climate Index

PCI measures the level of visitor satisfaction with the weather at the destination. This allows you to understand the relationship between the expectations of visitors and the reality of the destination, thus meaning you can create campaigns that are aligned with the weather conditions in your destination.

HSI – Hotel Satisfaction Index

HSI measures, as the name suggests, the level of visitor satisfaction with the entire accommodation offering of a destination for three, four and five-star hotels, based on comments on that guests make on main accommodation review platforms. The information extracted not only allows us to know the overall level of satisfaction by category and market of origin, but also to segment by department and type of service.

GTPI – Global Tourist Perception Index

GTPI measures the overall level of visitor satisfaction with a particular destination. This measurement is made by taking into account the above four indicators, as well as analysing overall general sentiment about the destination.

Coming soon : Destination tourism sustainability indices.

We are currently developing a set of indicators that will allow us to measure tourism sustainability in destinations around the world. This set of indicators will be based on the measurement of tourism factors that are comparable with other destinations. Indicators such as visitor perception, seasonality imbalances, redistribution of wealth, dependency on specific source markets, accommodation supply, overcrowding, and more will all soon be available to our clients.

Mabrian Tourism Advisors

Mabrian’s team of tourism advisors works with clients to transform data into tourism intelligence and shape informed decisions when preparing marketing strategies and plans.

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